sirmon Posted March 2, 2015 Share Posted March 2, 2015 Hello, I have gone through all the steps to make sure I'm all on the same network, restarts and so on. The problem is that both iOS devices I have connect right up, but the server can't find either of the remotes. Link to comment
Andrew Posted March 2, 2015 Share Posted March 2, 2015 Hello, I have gone through all the steps to make sure I'm all on the same network, restarts and so on. The problem is that both iOS devices I have connect right up, but the server can't find either of the remotes. Hi there, Could you please answer the following 5 questions, this will aid me in identifying where your issue might be: http://support.alfredapp.com/remote:troubleshooting-questions Cheers, Andrew Link to comment
sirmon Posted March 2, 2015 Author Share Posted March 2, 2015 Sorry I thought I did answer these questions with my post. 1. Yes. All the same network, subnet, router, etc. 2. Office, but not restricted. 3. All devices have been restarted. 4. iOS devices can see Alfred. Alfred cannot see iOS devices. 5. Nothing else is running. Link to comment
Andrew Posted March 2, 2015 Share Posted March 2, 2015 Sorry I thought I did answer these questions with my post. 1. Yes. All the same network, subnet, router, etc. 2. Office, but not restricted. 3. All devices have been restarted. 4. iOS devices can see Alfred. Alfred cannot see iOS devices. 5. Nothing else is running. For question 1, could you please provide the IP addresses and subnets of the devices so I can see if there could potentially be a VLAN issue. For question 2, if it's an office network, there is a chance that the devices are on a different VLAN or have wifi isolation. Question 1 may help answer this. Thanks, Andrew Link to comment
sirmon Posted March 3, 2015 Author Share Posted March 3, 2015 Alfred is running on IP 192.168.1.191 Subnet 255.255.255.0 Router 192.168.1.254 Remote is running on IP 192.168.1.233 Subnet 255.255.255.0 Router 192.168.1.254 Link to comment
sirmon Posted March 3, 2015 Author Share Posted March 3, 2015 FYI. I have tried to connect Alfred and Alfred remote via the hotspot on my phone and I have the same issue. Seems like an issue with the desktop app if I had to guess, but that doesn't mean much. Link to comment
Vero Posted March 3, 2015 Share Posted March 3, 2015 FYI. I have tried to connect Alfred and Alfred remote via the hotspot on my phone and I have the same issue. Seems like an issue with the desktop app if I had to guess, but that doesn't mean much. To rule out possible Bonjour issues, have you tried setting up a Direct Connection? To do this, set your Remote to connect to the IP address of your Mac. You can do this by tapping the "Add" button in Alfred Remote, then choosing "Direct" in the top right of the connection screen. More details in step 4 here: http://support.alfredapp.com/tutorials:setting-up-remote Let me know how you get on Link to comment
rice.shawn Posted March 5, 2015 Share Posted March 5, 2015 This isn't helpful, but the title of the post makes me want to tell you to check under your couch cushions. That's where I always lose mine. dfay and sirmon 2 Link to comment
sirmon Posted March 6, 2015 Author Share Posted March 6, 2015 Direct connection does work. So if that means it's a Bonjour issue how do I fix that? I work on lots of networks so direct seems like it would get messy after a while. Link to comment
Andrew Posted March 6, 2015 Share Posted March 6, 2015 Direct connection does work. So if that means it's a Bonjour issue how do I fix that? I work on lots of networks so direct seems like it would get messy after a while. You may just find that your office network is blocking broadcast / multicast which would stop OS X's bonjour from operating. Have you tried (from scratch) on your home network? Link to comment
sirmon Posted March 8, 2015 Author Share Posted March 8, 2015 You may just find that your office network is blocking broadcast / multicast which would stop OS X's bonjour from operating. Have you tried (from scratch) on your home network? Yes sir. I've tried home and work with the same results. Link to comment
Andrew Posted March 8, 2015 Share Posted March 8, 2015 Yes sir. I've tried home and work with the same results. You are definitely correct that it's a Bonjour issue, but I'm not sure what could be causing it. I wonder, could you temporarily create a new user account on your Mac, quit Alfred, switch accounts and try from there? There may be something on your primary account which is interfering with Bonjour operating. Cheers, Andrew Link to comment
sirmon Posted March 12, 2015 Author Share Posted March 12, 2015 You are definitely correct that it's a Bonjour issue, but I'm not sure what could be causing it. I wonder, could you temporarily create a new user account on your Mac, quit Alfred, switch accounts and try from there? There may be something on your primary account which is interfering with Bonjour operating. Cheers, Andrew Sorry for the delay. I've been swamped. I'll try that and get back with my findings. Link to comment
sirmon Posted March 15, 2015 Author Share Posted March 15, 2015 Tried a new account and it's acting the same way. Same networks, iPad finds it quick but desktop just keeps searching. Link to comment
Andrew Posted March 16, 2015 Share Posted March 16, 2015 Tried a new account and it's acting the same way. Same networks, iPad finds it quick but desktop just keeps searching. I just had a thought, when the iPad shows the Mac, have you selected the Mac (tapped it) on the iPad to get it to connect to your Mac? Link to comment
sirmon Posted March 18, 2015 Author Share Posted March 18, 2015 I just had a thought, when the iPad shows the Mac, have you selected the Mac (tapped it) on the iPad to get it to connect to your Mac? Aaanndd there's the problem. Who knew it was an ID10T error all along. Thanks for your help. Link to comment
Andrew Posted March 19, 2015 Share Posted March 19, 2015 Aaanndd there's the problem. Who knew it was an ID10T error all along. Thanks for your help. I'm going to make this more clear in the next release as a few other users have had this same issue... so it's more of a UX problem, not you! Cheers, Andrew Link to comment
sirmon Posted March 19, 2015 Author Share Posted March 19, 2015 I'm going to make this more clear in the next release as a few other users have had this same issue... so it's more of a UX problem, not you! Cheers, Andrew Well that makes me feel a little better. It's dumb that I must've figured that out the first time I connected the devices, but couldn't do it the second time. Thanks for your help! Link to comment
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