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Remote Connection Troubleshooting

Need help getting Remote connected to your Mac? Please start your own thread and provide these details to get an answer more quickly :)


Here's how you can get quicker resolution

We want to help you get connected with Remote. If you're having issues connecting, please start your own thread and answer the questions below:

 

1. Are both your Mac and iOS device on the same wifi network? (Include IP addresses of both devices)

2. What kind of network is it? (home, office, university, etc?)
3. Did you try restarting both your Mac and iOS device?
4. When you go to the "Add iOS Remote" step on your Mac, can your iOS device see the Mac at all?
5. Are you running anything that could block connections? (i.e. Little Snitch, NetBarrier, firewall settings on your Mac or network)
 
If you're not sure how to answer these questions, this FAQ page will show you where to find the answers.
 
Please do not post in someone else's thread. Instead, start your own thread if you need help.
 
By answering these questions, we'll be able to help troubleshoot your connection issues much more efficiently!

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