Hi Deanishe, I've read the help site and messed around a bit. I came to the conclusion that "mailto" doesn't currently pull in outlook contacts, it's only from the native app or a few others like gmail. Can you confirm? I'm sure there are others who have pretty extensive work email data bases that might not exist in their apple contacts app, so not being able to tap into the outlook contacts makes it pretty difficult to use most of the workflow functionality. I did try syncing outlook and apple contacts, but the tool (syncmate) didn't really capture most of the emails so I'm out of idea. Is this a feature you would look to include in the future? Thank you!