sword

Hey there. I work as a customer service rep for an IT company and have recently purchased Alfred, I hope to use the app in order to more efficiently access predefined replies that I use for common questions. I've got two questions: 1. At the moment I am using a 'Keyword to Script' workflow. I open Alfred using a Hotkey and then search for the relevant Keyword to get my Script to appear. Is this the optimal way for achieving what I want? Is there anyway I could skip the Hotkey part, and have the Script appear simply upon entering a Keyword? 2. Some of my replies require me to copy and paste a user's personal details (e.g. domain name, username) into parts of the Script. I was wondering if there was a way for me to edit the workflow so that this was done this for me? So, for example, I'd be able to copy a user's domain name, enter a Keyword, and then have the Script, complete with the correct domain name, appear. Thanks so much in advance for any time or answers.