Hey there!
I work in customer support, and I'm trying to create a workflow that will make it easy to search for and open support docs in my browser.
I know I could use a custom searches for each one, but since there are over 400 potential support docs that would make entering them take a long time, and it would also be difficult to share it with other members of my team.
What I'd like to do is create a workflow with a keyword that would allow me to fuzzy-search the list of support articles, and open the URL in my browser. I've exported a list of all of the support docs in a tab-delimited text file that looks something like this:
I know basically, that I need to a script filter that would search the first column, and output an XML item for each line that matches. Then I can forward that to an "Open URL" action in my workflow.
I'm not really a coder (though I have a basic understanding of PHP), so would anyone be able to provide an example of how this might be done? Or is there a better way to approach it?
Thanks!