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I had a really bad user experience upgrading to Alfred v2. It feels that with the (totally understandable) excitement and workload involved with version 2 you lost the sight of the user experience for existing users. Some examples - I did not receive any upgrade notice by mail nor within Alfred, I only learned about it because I follow Alfred on twitter. When I went to Alfredapp.com site, I couldn't find any "Upgrade Alfred!" notice on the front page, or any text or link targeting existing users for that matter. When I installed Alfred v2 (Which does not work for me btw, posted a bug report about that) I did not get an "Upgrade Powerpack" notice and learned that I need to upgrade only after trying to enter my old Powerpack license key. When I encountered some upgrade problems I expected to have a direct support link for paying customers in the support section but couldn't find any. Now that I released some steam I just want to say that I use Alfred since forever, from the days it was a pet project and I love it. I can't imagine working on a Mac without Alfred, it's the first app I install on Mac newbies computers' and I guess that as long I'll be using a Mac it will be the first app I install. Just writing this because Alfred is an example of good UX for me, and it hurts a bit to see it fail in that area.