James56766

Stuck on 'Connecting' screen

4 posts in this topic

Hello, I can't connect the remote on my iPad or my iPhone.

 

1. Are both your Mac and iOS device on the same wifi network? (Include IP addresses of both devices)

Yes.
2. What kind of network is it? (home, office, university, etc?)

Home.
3. Did you try restarting both your Mac and iOS device?

Yes. Several times.
4. When you go to the "Add iOS Remote" step on your Mac, can your iOS device see the Mac at all?

Yes. The iOS devices see the Mac, and when I click on it, it says 'Connecting...' forever.
5. Are you running anything that could block connections? (i.e. Little Snitch, NetBarrier, firewall settings on your Mac or network)

No, uninstalled Little Snitch, and Firewall is turned off.

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@James56766 Welcome to the forum :)

 

- Did you connect your Mac and iOS device successfully previously?

- Did your iOS device present you with a 12 character code to input on your Mac?

 

This will help me establish how far along you managed to get and what may be stopping you from connecting successfully.

 

Cheers,
Vero

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No successful connection so far.

No, I did not get a 12 character code to enter anywhere.

 

It works on my Macbook Air, but not my iMac. 

 

I think I'll try to reinstall OS X at some point, maybe that'll fix it.

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@James56766 I would suggest creating a new temporary user account on your iMac and trying to connect from there; This will help identify whether there might be something on your primary user account that's at the source of the inability to connect, or something that stops that Mac altogether from seeing your Remote.

 

Let me know whether that provides any more insight :)

 

Cheers,
Vero

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