Remote IOS Help Not able to connect

[Rick Q Lawson]

1. Are both your Mac and iOS device on the same wifi network? (Include IP addresses, subnet and router address listed on both devices)

YES, both are on the same wifi network: MacBook 10:5:12:240, subnet 255:255:0:0  Router IP 10:5:5:1  Iphone 6s:  10:4:13:53  subnet 255:255:0:9, Router 10:5:5:1

2. What kind of network is it? (home, office, university, etc?)

Guest wifi in hotel, but with individual account

3. Did you try restarting both your Mac and iOS device?  

Yes many times

4. When you go to the "Add iOS Remote" step on your Mac, can your iOS device see the Mac at all?  

No, not at all Both MacBook and Iphone just say looking to connect for hours

5. Are you running anything that could block connections? (i.e. Little Snitch, NetBarrier, firewall settings on your Mac or network)

 Not to my best understanding

I'm on mac OS Sierra 10.12.1  It is a Retina mid 2012 Alfred Version 3.2,  Iphone is Iphone 6s IOS 10.1.1 and Alfred Remote 1.1

[deanishe]

If that really is your iPhone's IP and netmask, and not a typo (well, two typos), then the iPhone isn't on the same network segment as the other devices and won't be able to see them.

Edited December 5, 2016 by deanishe

[Rick Q Lawson]

My error  

The ip etc for the MacBook pro is 10.5.12.240  Sub 255.255.0.0  Router 10.5.5.1

Iphone 6s is 10.5.13.54  Sub 255.255.0.0  Router 10.5.5.1

 

Thanks for spotting the typo.

[deanishe]

What's the router's netmask?

 

Also 255.255.0.0?

 

Do any other Bonjour-based services work?

 

Does specifying your Mac's IP manually not work?

 

Is it your router or is that the hotel's infrastructure? If the latter, they may prevent devices from communicating with each other for security reasons. 

 

[Rick Q Lawson]

I am not sure of the router's network?  I can't seem to find it. 

But I would imagine it is the same as my MacBook and my iphone6s as 255.255.0.0

I hardly use Bonjour but when I open messages, it seems it is all connected. and there is a green light next to Bonjour and Jabber. 

 

 

I tried to specify my MacBook IP manually but nothing happened. 

 

It is the hotel's .  I do not think it is causing a problem as handoff seems to work very well between my iPhone and my MacBook over wifi. 

 

[deanishe]

Handoff uses Bluetooth LE, AFAIK (certainly, it won't work without it). Might be a good idea to use Bluetooth for Alfred Remote, too:

 

https://www.alfredapp.com/help/remote/setting-up/bluetooth/

 

If you can't connect via manually-entered IP and port, it sounds like the hotel is blocking devices from connecting to each other. It's a sensible thing to do with lots of guests on the same network.

 

Perhaps it's worth Googling for such issues with your particular hotel chain, or asking the staff.

 

 

Edited December 5, 2016 by deanishe

[Rick Q Lawson]

I have tried to use Bluetooth as well, but it never seems to connect, and yet all my other items (headsets etc) use bluetooth easily as does my apple watch.  Strange. Any other suggestions?

 

[deanishe]

I'm all out of ideas. Perhaps @Vero or @Andrew have some suggestions.

[Rick Q Lawson]

Thanks for your help.  I will see what others might suggest.  Perhaps I ought to try when I get back to my home and see if it will work with my own wifi router etc. 

I will post if it does. 

 

 

[Andrew]

I agree with @deanishe - I suspect that the hotel has wireless isolation, and is certainly blocking bonjour traffic.

[Rick Q Lawson]

Hello again, 

I was able to use my portable World Sim Trip-WiFI unit and join it with my MacBook and iPhone and at once there connection worked.  So, congratulations to both deanishe and Andrew for their thinking that the hotel has wireless isolation and blocking bonjour traffic.  

I am glad this matter is resolved and all works as expected. Thank you for your help and time.